Store Policy

Office

Customers and dealers are welcome to visit our offices during normal business hours, 8:00 AM to 5:00 PM. Monday through Friday, except holidays, central standard time (CST). Our address is 2743 Forester Trail, Panama City, Florida 32405.

How to Order

Secured Online Shopping Cart: With our secured online shopping cart, customers can place credit card orders 24 hours a day, 7 days a week.

On regular business days, all orders will be processed and if in stock will be shipped the same business day if the order is placed before 12:00 PM CST.

Phone Orders: To place an order simply call 850-867-1410 and speak with a live human being who will take your order and payment information

100% Customer Satisfaction Guarantee

JetBoatPilot's most important asset is you, our Customer! This is not something new. Since 2010 we've been obsessed with taking care of our customers and for those who know us, it's common knowledge that we deliver the goods in the customer service department!

For those who are new to dealing with us, we want you to know that JetBoatPilot.com is a trustworthy place to do business. We want you to feel confident that your money will be well spent if you choose to do business with us AND to us you're not just a number. Think of us as a new boat buddy who's in the boating business!

Check out our 4.9 Star Google Reviews Rating Here If You'd Like To Hear What Others Are Saying!

Our pledge to YOU is this. We promise that you'll be 100% satisfied with any product purchased on JetBoatPilot.com. If for any reason you are less than 100% satisfied with any product you've purchased on our webstore and you'd like to return the item, we will honor a 100% Money Back* Guarantee if returned up to 30 days from the date of delivery to your door OR 100% Store Credit** Guarantee if returned beyond 30 days but less than 60 days.

*Includes your total spent including any shipping paid at the time of purchase if returned within 30 days of receipt of the item(s). JetBoatPilot will issue a return shipping label for domestic US returns during the RMA process - the cost of the return shipping label will be deducted from the final refund. Returns from addresses outside the US are responsible for paying return shipping costs.

**Includes your total spent including any shipping paid at the time of purchase if returned after 30 days but not more than 60 days from receipt of item(s). JetBoatPilot will issue a return shipping label for domestic US returns during the RMA process - the cost of the return shipping label will be deducted from the final credit. Returns from addresses outside the US are responsible for paying return shipping costs.

To begin the process of acquiring an RMA (Return Merchandise Authorization) please email customerservice@jetboatpilot.com. Please include your name, phone number, and invoice number, or see our section below titled Returns.

International Orders

All international orders are shipped via UPS unless USPS is requested by the customer (USPS has package weight and size restrictions, call for details). Each order's postage rate will vary depending on your location relative to ours. Please call or e-mail to confirm the actual shipping charges. All payments must be made in US Dollars.

JetBoatPilot does not calculate the cost of import duties, taxes, or fees (hereafter "import fees"). Therefore JetBoatPilot does not take responsibility for any import fees that may be incurred at the time of delivery. This responsibility will fall to the customer.

Import fees can vary based on the customs regulations of the destination country.

Some factors that may contribute to total costs are:

- product type and price

- shipping fees and overall weight of the package

- customs clearance channel

- import taxes based on custom duty amounts

Shipping paid on orders will not contribute to the ultimate cost of import fees.

If a package's delivery is refused due to the cost of import fees or if delivery attempts are not successful the customer will receive a refund for their order once the package arrives back to the JetBoatPilot warehouse - initial shipping costs will not be refunded. Any re-entry fee associated with the package's refusal will be deducted from the total refund.

Contact JetBoatPilot for more details or the customs office of the destination country for more information on import fees.

Discount Policy

JetBoatPilot periodically offers discounts on select merchandise. Please check with us to inquire about current promotions and sales events. Dealers will receive a separate Dealer MAP Guide with current dealer pricing. To inquire about becoming an Authorized JetBoatPilot Dealer, call 850-867-1410.

All customers within the state of Florida must pay sales tax based on the county in which they take delivery of purchased merchandise. Dealers need not pay sales tax. Florida dealers must provide a Florida Annual Resale Certificate for Sales Tax.

When a customer buys an item that goes on sale within 30 days of their purchase we will offer a store credit for the difference between what the customer paid and the current sale price of the same item if the customer contacts us requesting the discount and the item has already been shipped. If the item has not been shipped we will extend a refund of the difference between what the customer paid for the item and the current sale price of the same item if the customer contacts us requesting the discount.

This discount policy does not apply to Forum Group Buys. Customers who have not registered with us during periodic group buys, such as those offered on forums etc., may not receive discounts on items that have been discounted based on the size of the group participation. Once a Group Buy has closed, which is based on a set close date, that item's group buy pricing will not be extended to unregistered individuals.

Prices

Note: Prices are subject to change without notice at any time.

All quotes and estimates are given in USD. Refunds will be processed in USD.

Custom Orders/Parts

JetBoatPilot can custom make many different types of parts and accessories for a variety of uses within and outside of the boating industry. For more information about custom jobs, feel free to call or e-mail us and we will discuss your unique job and whether we may be able to assist you.

Warranty

Marine Mat

Marine Mat comes with a 3 year limited warranty that takes effect on the date of delivery; the limited warranty covers delamination and factory defects. In most situations, replacement mats will be provided at no cost to the user but shipping costs may be charged. This warranty does not apply to damage caused by normal wear and tear, misuse/abuse, damage caused by animals (for example: pet dog's sharp nails scratches Marine Mat), damage during installation or deformation due to sunlight amplification (example: sunlight is amplified by reflection off of highly reflective surface onto Marine Mat causing discoloration). Light Amplification deformation is not covered under warranty - call our office for further details.

In some cases, mats may not need to be replaced and may only need a section/panel of PSA (Pressure Sensitive Adhesive) to adhere the mat back to the gel coat. PSA will only have a shipping cost that will be charged to the customer.

Thrust Vectors / Lateral Thrusters

Thrust Vector and Lateral Thruster products have a limited lifetime warranty; this warranty lasts for the lifetime of the product variant's life cycle plus 1 year (if parts are still available). Once a product variant is discontinued, for example, Thrust Vector XL version of the Thrust Vector product, the limited lifetime warranty will expire after 1 year from that discontinued date. The limited lifetime warranty covers parts that are defective, deformed or that otherwise fail during normal use of the product (ie: while in the water). This warranty does not apply to damage caused by customer misuse/abuse, traffic accidents while trailering, or incorrect installation.

Additional Warranty Info

To file a warranty claim customers must email pictures and descriptions of defective parts along with your proof of purchase to customerservice@jetboatpilot.com. The claim will then be assigned to a customer service representative to handle. All shipping costs will be the responsibility of the purchaser.

All other products manufactured by JetBoatPilot LLC are warrantied for a period of 1 year from the purchase date. This warranty does not apply to damage caused by customer misuse or abuse.

Products purchased through JetBoatPilot LLC but manufactured by other companies will be covered by that manufacturer's warranty policy.

JetBoatPilot's liability shall not exceed the retail value of the product to be warrantied.

JetBoatPilot's warranty policy is subject to change without prior notice.

Returns

To return an item an RMA (Returned Merchandise Authorization) must be obtained. Once the RMA and return label have been issued the packaged item(s) must be dropped off with the carrier listed on the return shipping label within 14 days of issue - the cost of return labels will be deducted from the total refund/credit. All items must be returned in their original packaging, without damage and the package must be taped/packaged well so the returned items will arrive back to us in good condition. If a returned item is damaged a restocking fee of 15-30% may be applied (restocking fees will be determined and assessed upon arrival of the returned item(s)).

If returned within 30 days of the order's delivery date a refund will be issued by method of original payment. If after 30 days but not more than 60 days, a store credit will be issued for use on future purchases

EXCHANGES

Customers must contact JetBoatPilot within 14 days of the order's arrival to request an Exchange RMA. Items must then be shipped within 7 days of being issued an Exchange RMA. Customers are responsible for return shipping and the shipping of the new items.

Custom Jobs do not qualify for returns/exchanges. This includes but is not limited to: Stoltz Rollers (if installed), Impact Graphics, Registration Numbers, Tri-Color and Custom Color Marine Mat orders, and Marine Mat orders with custom engravings.

All Clearance Items are Final Sale and are not eligible for return/exchange.

Refunds and Store Credits will be issued within 3-5 business days of the item's arrival.

To obtain a RMA Number please call 850-867-1410 or email us at customerservice@jetboatpilot.com.

Safety Information

While JetBoatPilot diligently pursues safety in design on all of our products, we still recommend each customer to familiarize themselves with each product purchased and to inform others that may come into contact with JBP products as to their safe handling and operation.

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