Store Policy


Customers and dealers are welcome to visit our offices during normal business hours, 8:00 AM to 5:00 PM. Monday through Friday, except holidays, central standard time (CST). Our address is 3825 W Hwy 390 Suite B, Panama City, Florida 32405.

How to Order

Secured Online Shopping Cart: With our secured online shopping cart, customers can place credit card orders 24 hours a day, 7 days a week.

On regular business days all orders will be processed and if in stock will be shipped the same business day if the order is placed before 12:00 PM CST.

Phone Orders: To place an order simply call 850-867-1410 and speak with a live human being who will take your order and payment information

International Orders

All international orders are shipped via USPS priority mail. Each order's postage rate will vary depending on your location relative to ours. Please call or e-mail to confirm actual shipping charges. All payments must be made in US Dollars.

Discount Policy

JetBoatPilot periodically offers discounts on select merchandise. Please check with us to inquire about current promotions and sales events. Dealers will receive a separate Dealer MAP Guide with current dealer pricing. To inquire about becoming an Authorized JetBoatPilot Dealer, call 850-867-1410.

All customers within the state of florida must pay sales tax based on the county in which they take delivery of purchased merchandise. Dealers need not pay sales tax. Florida dealers must provide Florida Annual Resale Certificate for Sales Tax.

When a customer buys an item which goes on sale within 30 days of their purchase we will offer a store credit for the difference between what the customer paid and the current sale price of the same item if the customer contacts us requesting the discount and the item has already been shipped. If the item has not been shipped we will extend a refund of the difference between what the customer paid for the item and the current sale price of the same item if the customer contacts us requesting the discount.

This discount policy does not apply to Forum Group Buys. Customers who have not registered with us during periodic group buys, such as those offered on forums etc., may not receive discounts on items which have been discounted based on the size of the group participation. Once a Group Buy has closed, which is based on a set close date, that item's group buy pricing will not be extended to unregistered individuals.


Note: Prices are subject to change without notice at any time.

Custom Orders/Parts

JetBoatPilot can custom make many different types of parts and accessories for a variety of uses within and outside of the boating industry. For more information about custom jobs, feel free to call or e-mail us and we will discuss your unique job and whether we may be able to assist you.


JetBoatPilot warranties Thrust Vector products & Lateral Thruster products for the duration of the product variant's production/manufacture. (For Example: Thrust Vector product variant "Thrust Vector XL" carries a limited warranty for the duration of its production/manufacture plus 1 year. Once Thrust Vector XL is discontinued the limited warranty expires 1 year after the date it was discontinued). All other products manufactured by JetBoatPilot LLC are warrantied for a period of one year from purchase date. This warranty does not apply to damage caused by customer misuse or abuse.

To file a warranty claim you must obtain an RMA by contacting our customer service department. Shipping costs will be the responsibility of the purchaser and proof of purchase must be presented.

JetBoatPilot's liability shall not exceed the retail value of the product to be warrantied.  -Products purchased through JetBoatPilot LLC but manufactured by other companies will be covered by that manufacturer's warranty policy. 

All pricing, specifications, dimensions and design characteristics are subject to change without prior notice. 

Warranty policy is also subject to change without prior notice.


In order to return an item a RMA (Returned Merchandise Authorization) must be obtained. Items must be shipped within 14 days of being issued a RMA. All items must be returned in their original packaging and without damage. If an item is used/damaged a restocking fee of 15-30% may be applied (restocking fees will be evaluated upon arrival of the returned item(s)). 
If returned within 30 days of the order's delivery date a refund will be issued by method of original payment. If after 30 days but not more than 60 days, a store credit will be issued for use on future purchases. If after 60 days but not more than 90 days, a store credit with a restocking fee of 30% will be issued for use on future purchases. Store credits expire 1 year from their issue date. 
All returns must be shipped to our office pre-paid. JetBoatPilot does not issue shipping labels for returns. If a shipping label is requested the cost will be deducted from the total refund/store credit.


Customers must contact JetBoatPilot within 14 days of the order's arrival to request an Exchange RMA. Items must then be shipped within 7 days of being issued an Exchange RMA.
Customers are responsible for shipping items for exchange to our office pre-paid, as well as shipping for the new items. JetBoatPilot does not issue shipping labels for exchanges. 
Custom Jobs do not qualify for returns/exchanges. This includes but is not limited to: Stoltz Rollers (if installed), Impact Graphics, Registration Numbers, Tri-Color and Custom Color Marine Mat orders, Marine Mat orders with custom engravings. 
All Clearance Items are Final Sale and are not eligible for return/exchange. 
Refunds and Store Credits will be issued within 3-5 business days of the item's arrival. 
To obtain a RMA Number please call 850-867-1410 or email us at

Safety Information

While JetBoatPilot dilligently pursues safety in design on all of our products, we still recommend each customer to familiarize themselves with each product purchased and to inform others that may come into contact with JBP products as to their safe handling and operation.