JetBoatPilot's most important asset is you, our Customer! This is not something new. Since 2010 we've been obsessed with taking care of our customers and for those who know us, it's common knowledge that we deliver the goods in the customer service department!
For those who are new to dealing with us, we want you to know that JetBoatPilot.com is a trustworthy place to do business. We want you to feel confident that your money will be well spent if you choose to do business with us AND to us you're not just a number. Think of us as a new boat buddy who's in the boating business!
Check out our 4.9 Star Google Reviews Rating Here If You'd Like To Hear What Others Are Saying!
Our pledge to YOU is this. We promise that you'll be 100% satisfied with any product purchased on JetBoatPilot.com. If for any reason you are less than 100% satisfied with any product you've purchased on our webstore and you'd like to return the item, we will honor a 100% Money Back* Guarantee if returned up to 30 days from the date of delivery to your door OR 100% Store Credit** Guarantee if returned beyond 30 days but less than 60 days.
*Includes your total spent including any shipping paid at the time of purchase if returned within 30 days of receipt of the item(s). JetBoatPilot will issue a pre-paid shipping label for domestic US returns during the RMA process. Returns from addresses outside the US may be responsible for paying return shipping costs.
**Includes your total spent including any shipping paid at the time of purchase if returned after 30 days but not more than 60 days from receipt of item(s). JetBoatPilot will issue a pre-paid shipping label for domestic US returns during the RMA process. Returns from addresses outside the US may be responsible for paying return shipping costs.
To begin the process of acquiring an RMA (Return Merchandise Authorization) please email firstname.lastname@example.org. Please include your name, phone number, and invoice number, or see our section below titled Returns.
Important Announcement For JBP & 850 Medical Customers
JetBoatpilot / 850 Marine is open and fully operational during the Covid-19 outbreak. However, Due to overwhelming response to our new Face Shield
products for the medical industry we've seen extended lead times on SeaDek orders and some Thrust Vector products. Please know that we're working
as quickly as possible to ship your order to you.
Also, for our 850 Medical customers, we're shipping face shields and sneeze guards daily and are working extended shifts to deliver to you as quickly
as possible. New high speed machinery has just been installed and optimized which is helping to speed up this process.
Please bear with us as we build a new and separate website for 850 Medical. For now we've done our best to isolate Face Shield products
from boating products to help you find what you're looking for more easily and quickly.